Tournament Planet App Support

ACCOUNT CREATION

Creating A Business Account

Do you need the option to create and manage tournaments, leagues, brackets, raffles, and more? If so follow the steps below to create a business account:

  1. Download the Tournament Planet app by Refinatrix from Google Play or Apple App Store
  2. Go to https://refinatrix.com/tournament-planet/
  3. Select the subscription option you would like to purchase
  4. Complete the checkout process with the correct number of licenses needed
  5. Open the Tournament Planet App on your device
  6. Select “Create  business account” option
  7. Fill out the profile and business profile forms
  8. Click the “Next” button

Creating a Player Account

Do you want to browse and join tournaments, leagues, brackets, raffles, and more? If so follow the steps below to create a Player account:

  1. Download the Tournament Planet app by Refinatrix from Google Play or Apple App Store
  2. Open the Tournament Planet app on your device
  3. Select “Create player account” option
  4. Fill out the profile form
  5. Click the “Next” button

TOURNAMENTS

Creating a Tournament

Want to create a new tournament? If so follow the steps below:

  1. Open the Tournament Planet app on your device
  2. Login to your business account
  3. Select the “My Tournaments” Option from the top tab navigator
  4. Select the “Create Tournament” button on the top
  5. Fill out the form with the Tournament Details
  6. Click the “Save” button at the bottom

Adding Players to a Tournament

Have a tournament created and need to add players? If so follow the steps below:

  1. Open the Tournament Planet app on your device
  2. Login to your business account
  3. Select the “My Tournaments” Option from the top tab navigator
  4. Select the desired tournament from the list
  5. Select the correct “1 – Add Player” button
    1. If the player has their QR code open on their phone select the button with the QR code icon
      1. Scan the player’s QR code
      2. Confirm the information in the form is correct
      3. Press the “Save” Button
    2. If the player does not have their QR code open on their phone select the button without the QR code icon
      1. Fill out the information in the form
      2. Press the “Save” Button

Starting a Tournament

Done adding all players to the tournament and ready to start it? Follow the steps below:

  1. Open the Tournament Planet app on your device
  2. Login to your business account
  3. Select the desired tournament from the list of tournaments
  4. Press the “2 – Start Tournament” button

Adding/Updating Tournament Scores

Need to add or edit a player or multiple player’s scores? Follow the steps below:

  1. Open the Tournament Planet app on your device
  2. Login to your business account
  3. Select the “My Tournaments” Option from the top tab navigator
  4. Select the desired tournament from the list
  5. Select the “Update All Scores” button
  6. Find the player on the left side of the screen
  7. Find the correct round on the top of the screen
  8. Update the needed player’s scores
  9. Press the “Save” button

LEAGUES

Creating a League

Want to create a new league? If so follow the steps below:

  1. Open the Tournament Planet app on your device
  2. Login to your business account
  3. Select the “My Tournaments” Option from the top tab navigator
  4. Select the “Create League” button on the top
  5. Fill out the form with the League Details
  6. Click the “Save” button at the bottom

Adding Players to a League

Have a league created and need to add players? If so follow the steps below:

  1. Open the Tournament Planet app on your device
  2. Login to your business account
  3. Select the “My Tournaments” Option from the top tab navigator
  4. Select the desired league from the list
  5. Select the correct “1 – Add Player” button
    1. If the player has their QR code open on their phone select the button with the QR code icon
      1. Scan the player’s QR code
      2. Confirm the information in the form is correct
      3. Press the “Save” Button
    2. If the player does not have their QR code open on their phone select the button without the QR code icon
      1. Fill out the information in the form
      2. Press the “Save” Button

Starting a League

Done adding all players to the league and ready to start it? Follow the steps below:

  1. Open the Tournament Planet app on your device
  2. Login to your business account
  3. Select the “My Tournaments” Option from the top tab navigator
  4. Select the desired league from the list
  5. Press the “2 – Start League” button

Adding/Updating League Scores

Need to add or edit a player or multiple player’s scores? Follow the steps below:

  1. Open the Tournament Planet app on your device
  2. Login to your business account
  3. Select the “My Tournaments” Option from the top tab navigator
  4. Select the desired league from the list
  5. Select the “Update All Scores” button
  6. Find the player on the left side of the screen
  7. Find the correct round on the top of the screen
  8. Update the needed player’s scores
  9. Press the “Save” button

RAFFLES

Creating a Raffle

Want to create a new raffle? If so follow the steps below:

  1. Open the Tournament Planet app on your device
  2. Login to your business account
  3. Select the “My Tournaments” Option from the top tab navigator
  4. Select the “Create Raffle” button on the top
  5. Fill out the form with the League Details
  6. Click the “Save” button at the bottom

Adding Players to a Raffle

Have a raffle created and need to sell tickets? If so follow the steps below:

  1. Open the Tournament Planet app on your device
  2. Login to your business account
  3. Select the “My Tournaments” Option from the top tab navigator
  4. Select the desired raffle from the list
  5. Select the correct “1 – Add Player” button
    1. If the player has their QR code open on their phone select the button with the QR code icon
      1. Scan the player’s QR code
      2. Confirm the information in the form is correct
      3. Press the “Save” Button
    2. If the player does not have their QR code open on their phone select the button without the QR code icon
      1. Fill out the information in the form
      2. Press the “Save” Button

Starting a Raffle

Done selling tickets to all players to the raffle and ready to start it? Follow the steps below:

  1. Open the Tournament Planet app on your device
  2. Login to your business account
  3. Select the “My Tournaments” Option from the top tab navigator
  4. Select the desired raffle from the list
  5. Press the “2 – Start Raffle” button
  6. In the modal click the “Start Raffle” button

BRACKETS

Creating a Bracket

Want to create a new bracket? If so follow the steps below:

  1. Open the Tournament Planet app on your device
  2. Login to your business account
  3. Select the “My Tournaments” Option from the top tab navigator
  4. Select the “Create Bracket” button on the top
  5. Fill out the form with the Bracket Details
  6. Click the “Save” button at the bottom

Adding Players to a Bracket

Have a bracket created and need to add players? If so follow the steps below:

  1. Open the Tournament Planet app on your device
  2. Login to your business account
  3. Select the “My Tournaments” Option from the top tab navigator
  4. Select the desired bracket from the list
  5. Select the correct “1 – Add Player” button
    1. If the player has their QR code open on their phone select the button with the QR code icon
      1. Scan the player’s QR code
      2. Confirm the information in the form is correct
      3. Press the “Save” Button
    2. If the player does not have their QR code open on their phone select the button without the QR code icon
      1. Fill out the information in the form
      2. Press the “Save” Button

Starting a Bracket

Done adding all players to the bracket and ready to start it? Follow the steps below:

  1. Open the Tournament Planet app on your device
  2. Login to your business account
  3. Select the “My Tournaments” Option from the top tab navigator
  4. Select the desired bracket from the list
  5. Press the “2 – Delete Empty Brackets” button. NOTE: THE DELETE EMPTY BRACKETS ONLY DELETES BRACKETS THAT HAVE NO PLAYERS IN ANY OF THE MATCHES – ONLY COMPLETELY EMPTY BRACKETS ARE DELETED
  6. Press the “3 – Shuffle All Brackets” button
    1. Confirm you don’t need to delete any empty brackets
    2. Press the “Shuffle All Brackets” button
  7. Press the “4 – Start Bracket” button

Adding/Updating Bracket Scores

Need to add or edit a player or multiple player’s scores? Follow the steps below:

  1. Open the Tournament Planet app on your device
  2. Login to your business account
  3. Select the “My Tournaments” Option from the top tab navigator
  4. Select the desired bracket from the list
  5. Select the “Update All Scores” button
  6. Find the player on the left side of the screen
  7. Find the correct round on the top of the screen
  8. Update the needed player’s scores
  9. Press the “Save” button

Advancing Bracket to the Next Round

  1. Open the Tournament Planet app on your device
  2. Login to your business account
  3. Select the “My Tournaments” Option from the top tab navigator
  4. Select the desired bracket from the list
  5. Scroll to the bottom of the bracket
  6. Find the current round that needs to be advanced (all scores should be added already)
  7. Select the “Advance Round” button at the bottom of the current round

 


CONTACTLESS ORDERING

Configuring Contactless Ordering

  1. Open the Tournament Planet app on your device
  2. Login to your business account
  3. Select the “My Business” Option from the top tab navigator
  4. Press the “Edit Business” button
  5. Enter the email you want orders to come to in the “Business Cart Email Address” field.
  6. Add the products you would like to sell under the “Offerings” Section.
    1. Add the offering type first – such as “Pro Shop” or “Restaurant”
    2. Add items for sale and their price below each offering type

NOTE: In order for users to place a Contactless Order you must have an email and at least one product listed for sale.

 


For further support, please email support@refinatrix.com